Facilities Administrator - Reading - up to £21k

£19500 - £21000 per annum
31 Jul 2017
28 Aug 2017
Sean Hitchman
Specialist area
Building services (general)
Contract Type
Full Time
Job Title: Facilities Administrator
Job Location: Reading
Salary From: £19,500
Salary To: £21,000
Type of contract: Permanent - Full Time/Flexible

The Opportunity

As the first point of contact for both our staff and our clients, the Facilities Administrator will play a pivotal role in the day-to-day running of our business. From answering telephone calls to keeping the pool cars running smoothly and ensuring we are able to direct our clients effectively to the right person within the companu, this job is more about client and staff liaison than simply a Receptionist.

In order for the role of the concierge to be effective and to ensure coverage for our Reading office, there will be 2 Facilities Administrator positions who will share the responsibilities.


  • Meeting & greeting visitors in a polite and professional manner as the face of the company
  • Ensure front of house reception area and Café /break out area is tidy and well presented at all times.
  • Answer in-coming telephone calls professionally and efficiently
  • Manage meeting room bookings, coordinate room requirements, order refreshments from nominated suppliers, deliver food and refreshments to meeting area and ensure once meetings are completed that the area is tidied. Co- ordinate presentation equipment and other meeting requirements as directed.
  • Day-to-day co-ordination of pool cars ensuring all mileage gets recorded and logged in accordance with internal procedures
  • Deliver excellent customer service to colleagues, clients and suppliers and ensure high standards of courtesy and delivery are maintained.
  • Co-ordination of incoming/outgoing post.
  • Manage check in of contractors and suppliers
  • Ordering of stationery and other sundries to ensure the effective running of the office and assist with wider office requirements as and when required.
  • Raise, issue and monitor office/building defects, ensuring they are reported and logged through the Facilities Helpdesk.
  • Assist with any other ad-hoc administrative duties as part of the wider facilities and admin team

About You

The concierge will be well-presented and articulate, and will confidently represent us in a professional manner. You will have an excellent working knowledge of Microsoft Office, (in particular Word, Excel and Outlook) and previous receptionist experience is essential. You will need to have excellent communication skills and a high degree of self- management and initiative.

As well as that, we require you to have:
  • 5 GCSE’s at C or above (including Maths and English).
  • Excellent verbal communication skills with a highly professional telephone manner and excellent written English skills
  • Excellent organisational skills
  • Professional attitude
  • Well-spoken telephone manner
  • Immaculately presented
This role will have a varied working pattern 5 days a week on a rotational basis to ensure coverage of reception and associated FM activities at all times. Rota times to be discussed at interview.

Please contact Sean Hitchman on 020 7932 2800 / shitchman@rgb.co.uk