Responsive Repairs Senior Operations Manager

Hays are delighted to be working in partnership with Abri group who are seeking a Responsive Repairs Senior Operations Manager to join them on a permanent basis.
Your new employer:
Abri is a large housing provider that owns and manages over 50,000 homes and various community assets, serving 114,000 customers. Abri work with 36 local authorities and 63 different parliamentary consistencies, alongside a wide range of other community partners. By joining Abri, you will believe that everyone has the right to a good quality, safe, warm, and sustainable home in a community where they can belong, grow, and thrive.
An upcoming investment of £689m is planned across the next 10 years to improve building safety and make homes more energy efficient. In addition, Abri have committed to delivering 10,000 new homes by 2030, ensuring affordable housing is built where it is needed the most.
Your new role:
You will join Abri as a Responsive Repairs Senior Operations Manager - Abri are excited to announce that the commercial services team is expanding and delivering more services across properties! In this role, you will be responsible for the delivery of all day-to-day property repairs and larger, more complex repairs across the Abri Homecare Group.
Using your productive and forward-thinking approach, you will lead a collaborative working style with all stakeholders to build strong relationships across Abri. You will work closely with the finance business partner and directors on forecasting the reconciliation of budgets for the customer response work stream, in addition to this, overseeing customer feedback, and acting as an escalation point for the management and resolution of complex complaints.
What you'll need to succeed:

• Proven experience in managing day-to-day property repairs and larger, complex repairs.
• Strong leadership skills with the ability to build and maintain relationships.
• Excellent communication and organisation skills.
• Experience in budget forecasting.
• Commitment to delivering a high-quality service.
• Flexibility to work from different locations as needed.

What you'll get in return:
In return, you will receive a starting salary of up to £72,000 per year, alongside a comprehensive benefits package to include a generous contributory pension scheme, flexible / hybrid working, staff discounts, professional development and well-being support. In addition you will be able to work 37 hours per week.
What to do now:
We are shortlisting for this role with immediate effect, therefore, please do not hesitate to apply if you would like to be considered for this position.

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