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Income Officer

Employer
Hays
Location
Bristol, England
Salary
£30000.0 - £35000.0 per annum + £35000
Closing date
3 Mar 2025
Reference
4655077
View more categoriesView less categories
Specialist area
BIM Technician
Function
Consultant
Contract Type
Permanent
Hours
Full Time

Job Details

We have an opportunity for an Income Officer to join a Customer Accounts Team in Bristol.
This is a full-time permanent role with a mix of home, office, and field working.

The role:

As an Income Officer, you'll be delivering a comprehensive rent and service charge collection service across your locality. This will include customer accounts from mixed tenures, and you'll be responsible for managing the end-to-end process.

As part of this role, you'll carry out a range of tasks including negotiating payment arrangements with customers, providing welfare benefit and money advice, managing evictions, and preparing applications for court. You'll be engaging with external agencies and local authorities when needed and on standby to visit customers in their homes as well as occasionally attending court hearings.

To be successful in this role you'll need:
Experience in income management or debt recovery/collection
Knowledge and experience of either social housing, homeownership, or the private rented sector
Excellent customer service skills
A working knowledge of welfare benefits
To be a self-starter with a proactive approach and possess the ability to work without close supervision
Effective decision-making skills, a diplomatic and confidential approach, and the ability to prioritise a busy workload

As you'll need to travel in this role, having a car and a full driving licence is essential.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Company

At Hays, we know that finding the right role at the right time takes careful consideration. As lifelong career partners we’re with our candidates each step of the way.

Whether you’re seeking a job for right now, a career change, or to move up the career ladder, we have the expertise, the up-to-date knowledge, connections and training to help you get where you want to go.

Providing an unmatched wealth of jobs across industries and professions, using our insights and market leading salary checker, employer relationships, pathways and support, we bring roles that challenge and excite you.

And it doesn’t end there. Our expert consultants are here to help get you more than your next job – offering training and upskilling via our free-to-use My Learning platform.

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